We are collecting your personal information in accordance with the Information Privacy Act 2009 for the purpose of processing this application/request. The information will be only accessed by authorised employees. Your information will not be given to any other person or agency unless you have given us permission, or we are required by law.

Is your complaint a request for service?*

Road issues, water leak, animal issue, etc.

Yes

Lodge a request for service or report a problem or, if it's outside business hours, call us on 1300 362 242.

Do you have an issue with noise?*

Yes

Noise issues are the responsibility of different agencies, depending on the nature of the issue. Check who is responsible. If TRC is the response agency contact us to report the problem.

Does your issue relate to corrupt conduct?*

Corruption is the abuse of entrusted power for private gain and common examples include fraud, theft, excessive use of force, assault, extortion, unauthorised access to confidential information, and favouritism.

Yes

Would you like to raise the issue with us or lodge a complaint with the Queensland Crime and Corruption Commission?*

TRC

Queensland Crime and Corruption Commission

You can lodge a complaint with the CCC.

Does your issue relate to Councillor conduct*

Yes

The Office of the Independent Assessor (OIA) is responsible for investigating issues relating to Councillor conduct. You can lodge a complaint with the OIA.

Does your issue relate to a human rights complaint?*

Yes

Would you like to raise the issue with us or lodge a complaint with the Queensland Human Rights Commission?*

TRC

Queensland Human Rights Commission

Lodge your complaint with the QHRC.

Does your issue relate to staff behaviour, a decision made by TRC, or a failure of TRC to make a decision?*

Yes

Your issue does not comply with the requirements of a legislative complaint. Please report your problem or, if it's outside business hours, call us on 1300 362 242.

Official Complaint

Have you already lodged a complaint?*

This does not include a request for service or reporting a problem.

Yes

Have you received a response to your complaint?*

If you lodged your complaint anonymously, we are unable to respond.

Yes

Was the response*

an initial response to your complaint?

a response to an internal review (final decision)?

Are seeking an internal review of the decision?*

Yes

Please provide your complaint reference number and the reasons why you are seeking an internal review.*

E.g. misapplication of policy or procedure, etc.

Has it been 30 days since you lodged the complaint?*

Yes

We have 30 days to respond to a complaint and, if you provided your contact details, we will contact you within this timeframe. If you supplied your contact details and have not received a response after 30 days, please contact us again.

Enter the reference number of your complaint*

Your reference number starts with CRM. If you lodged your complaint anonymously and would now like to receive a response, provide your name, phone number and email.

Thank you for getting in touch regarding the delay in the response to your complaint. If you provided your contact details on your complaint, we will be in touch within one business day.

If you are not satisfied with the result of the internal review (final decision) your next step is to lodge a complaint with the Queensland Ombudsman .

Would you like to remain anonymous?*

Not providing contact details means we cannot obtain clarification or futher information to support your complaint, or provide you with a response.

Yes, anonymous

No, provide contact details

Contact Details

Name*

First Last

Phone*

Email*

Preferred method of contact*

Phone

Complaint Details

Description of complaint*

Provide specific details including date, time, vehicle registration, location, etc.

Complaints

Complaint Assessment

Official Complaint

Contact Details

Complaint Details