Water Meters

The number embossed on your meter is the meter number and it should match the number on your rate notice.

To read the meter,  flip open the small cover to reveal five white numbers and three red numbers. The white numbers are in thousands of litres (kilolitres or tonnes of water) and the red numbers are decimals — hundredths, tenths and litres.

We only record whole numbers on the rate notice e.g. 1681.783 will show as 1681 kilolitres.

Basic Check

1. Turn off all water-using devices e.g. washing machine, dishwasher, hoses, etc.
2. Look at the meter reading. The numbers should all be stationary, especially the red numbers. If they are moving there may be a leak. Even quite large leaks may not show on the surface.
3. Get a licensed plumber to find and repair the leak.
4. Complete an application for water adjustment.

Detailed Check

1. Turn off all water-using devices e.g. washing machine, dishwasher, hoses, etc.
2. Take a photo of the meter reading.
3. Reread the meter after 1hr and compare to the photo. If the numbers have changed, there may be a leak. Even quite large leaks may not show on the surface.
4. Get a licensed plumber to find and repair the leak.
5. Complete an application for water adjustment.

Basic Check

1. Turn off all water-using devices e.g. washing machine, dishwasher, hoses, etc.
2. Take a photo of the meter reading.
3. Fill a bucket with a known amount of water e.g. fill a 20l bucket five times.
4. Reread the meter and compare to the photo to see if the volume equals what you measured.
5. If you have concerns about the meter’s accuracy, and you don’t have any leaks, you can request a meter test. Fees may apply. If the meter is found to be defective and results in overcharging, the overcharged amount will be refunded and no fee will be charged for the test. Meters that are faulty will be replaced at our expense. Our Water Usage Concession Policy details the process for adjustments.

Isolation Tap Check

1. Using your hands, turn off the tap at the meter. Do not use tools or levers.
2. Turn on a tap or hose on your property. The pressure in the system will mean water will run for a short time and then stop.
3. Check the red numbers on the meter are stationary.
4. If the numbers are moving, and you don’t have any leaks, you can request a meter test if you have doubts about its accuracy or reliability. Fees may apply. If the meter is found to be defective and results in overcharging, the overcharged amount will be refunded and no fee will be charged for the test. Meters that are faulty will be replaced at our expense. Our Water Usage Concession Policy details the process for adjustments.
5. Turn the tap all the way on and then back half a turn. Systems that have a 90° quick action tap must be left fully open. Leaving the tap turned off for long periods of time may damage appliances like hot water systems.